Yes — Kwesi Stores sells only original Hisense appliances backed by the manufacturer’s warranty. All products listed under Hisense on our site are genuine and covered by official support.

Warranty length varies by product category — typically 1–2 years depending on the item (e.g., TVs, refrigerators, washing machines). Check the product page for exact warranty details or contact our support team for confirmation.

Yes — we offer same-day delivery within Kampala for orders placed before 2 PM. For customers outside Kampala we provide next-day or scheduled delivery options nationwide. Shipping times may vary by product size and stock availability.

Yes — returns are handled according to our Returns & Refunds policy. If you receive a faulty product, contact Kwesi Stores support and we will guide you through the warranty claim or return process. Keep your purchase receipt and packaging where possible.