Delivery within Kampala typically takes 1–2 days, while upcountry deliveries may take 3–5 days depending on your location.

Yes, once your order is shipped, you’ll receive a tracking link via SMS or email to monitor your delivery progress.

If your order hasn’t arrived within the expected time, please contact our support team with your order ID, and we’ll assist immediately.

Simply add items to your cart, proceed to checkout, and fill in your shipping details. You’ll receive an order confirmation instantly.

We accept Mobile Money (MTN, Airtel), Visa, and Cash on Delivery (COD) for most areas.

Yes, you can modify or cancel your order before it’s dispatched by contacting our customer support team.

Most electronics and appliances come with a manufacturer’s warranty. Warranty terms are indicated on the product page.

Our after-sales team is ready to assist. Reach us via phone or email for guidance on repairs or product issues.

You can return eligible items within 2 days of delivery if they are unused, undamaged, and in their original packaging.

Contact our support team with your order number and reason for return. Once approved, refunds are processed within 3–5 business days.

Shipping fees are generally non-refundable unless the return is due to a defective or wrong item sent by Kwesi Stores.