Delivery , Return & Warranty

Free delivery available on 1000s of products over UGX450,000 and selected items. Choose a specific delivery date & time that suits you for an additional fee.

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Kwesi Stores Delivery Options Overview

At Kwesi Stores, we understand that convenience is key when it comes to shopping for your favorite products. That's why we offer two delivery options to suit your needs.

Pick up from our physical store:

  1. If you prefer to pick up your purchase in person, you can choose the option to pick up from our physical store. Simply select this option during checkout, and we'll let you know when your order is ready for pick up. This option is ideal for customers who live in close proximity to our store or prefer to pick up their purchases while running errands.

Delivery to your address:

  1. For customers who prefer the convenience of having their purchases delivered to their doorstep, we offer delivery services. Our team of delivery men are equipped to deliver your products safely and efficiently to your desired address. Delivery times vary depending on your location and the availability of the product you ordered. We also offer tracking information so you can monitor the progress of your delivery.

At Kwesi Stores, we take pride in providing high-quality products and exceptional customer service. Our delivery options are designed to ensure a hassle-free shopping experience, whether you prefer to pick up your purchases in person or have them delivered to your doorstep.

1. Order the Product and Specify the Delivery Method

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2. You Will Receive an Order Confirmation Message

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3. Wait for Your Order to Arrive

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4. Pick up Your Order at The Checkout Area

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small items

Small items

Standard delivery Get it in 1-2 working days


Orders over UGX450,000: All day delivery. Order anytime:


Orders under $100: All day delivery. Order anytime:

UGX5000 to 20,000

Weekday time slot from 12noon - 5pm. Order by 9pm.


Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.


Weekday time slot from 12noon - 5pm. Order by 9pm.


What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

large items

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:


Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:


Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 3days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the WoodMart online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation


My order hasn't arrived yet. Where is it?

I'm sorry to hear that your order hasn't arrived yet. In order to track your order, you 

should check your account dashboard under order history. And have any information on its whereabouts. If you are unable to get assistance, you should be able to contact Kwesi Stores customer care help line with your tracking number to see if we can provide any information about your delivery. Additionally, you may want to check your shipping address and make sure it was entered correctly. If all else fails, you can consider filing a claim to receive a refund or replacement for your order. If you placed a prepaid order.

Do you deliver on public holidays?

Yes, we do make deliveries on any day even on public holidays if a customer placed their orders on the previous day. We always aim to have the best experience and keep our customers trusting us with their purchases.

Is next-day delivery available on all orders?

As long as we have all the products in stock, we always do our best to fulfil all our customers' deliveries.

Do I need to be there to sign for delivery?

It's not a must you should be available to sign for a delivery. Our services intend to provide convenience and thus provide all the flexibilities. For example, if a customer is not available to recieve the packages, they can always try to leave someone receive them on their behalf.

Need a Help?

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In case a product you purchased breaks down during the warranty period, or is found to have a defect, the product warranty will apply and the product will be fixed or replaced, depending on the manufacturer’s service centre determination.

To make a warranty claim simply go to the orders section on your account make a claim against any of your past orders. Alternatively, reach us by phone call or WhatsApp +256752996276 or visit any authorised brand service centre with your receipt issued by

Enjoy Convenient Online Shopping for Household Appliances and Electronics In Uganda with Kwesi Stores

In today's fast-paced world, online shopping has become the preferred method of buying household appliances and electronics. Kwesi Stores allows you to shop for a wide range of products from the comfort of your home and have them delivered to your doorstep or address anywhere in Uganda, without having to visit multiple physical stores. Whether you need a new refrigerator, television, or washing machine, Kwesi Stores can provide you with a hassle-free shopping experience.

At our online store of household appliances and electronics, we offer a diverse range of products from leading brands like hisense, LG, Apple, Samsung and more in the industry. Our selection includes refrigerators, washing machines, air conditioners, televisions, and much more. Our user-friendly website makes it easy to browse and compare products, read reviews, and make a purchase with just a few clicks.

We understand that buying household appliances and electronics is a significant investment, which is why we offer competitive pricing suit your budget. Our delivery and installation services are also designed to ensure a seamless experience, with timely and professional installation of your new appliances.