Return Policy for Kwesi Stores

At Kwesi Stores, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied, you may return the product(s) under the following terms and conditions:

Eligibility for Returns

  1. Time Frame:  Items can be returned within 2 days from the date of purchase.
  2. Condition of Items: 
  • The product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
  • Items damaged due to misuse, negligence, or wear and tear are not eligible for return.

Proof of Purchase:

A valid receipt or proof of purchase is required to process all returns.

Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products.
  • Opened or used health and beauty products.
  • Perishable goods like food and flowers.
  • Items on final sale or marked as "Non-Returnable" during the purchase.

Return Process

  • Contact Us:

    • Reach out to our customer service team at [insert contact details] to initiate a return. Provide your order number and reason for return.

  • Approval:

    • Once your return is approved, you will receive instructions on how to send the item back.

  • Shipping:

    • Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Refunds

  1. Processing Time:

    • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
    • Refunds are processed within 5-10 business days of approval.

  2. Mode of Refund:

    • Refunds will be issued to the original payment method or as store credit, based on your preference.

Exchanges

  • Items can be exchanged for the same product in a different size or color (if applicable) within the 3-day return window.

Contact Us

For any return-related queries, please contact us at:

At Kwesi Stores, your satisfaction is our priority. Thank you for shopping with us!