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Delivery & Return
I'm sorry to hear that your order hasn't arrived yet. In order to track your order, you
should check your account dashboard under order history. And have any information on its whereabouts. If you are unable to get assistance, you should be able to contact Kwesi Stores customer care help line with your tracking number to see if we can provide any information about your delivery. Additionally, you may want to check your shipping address and make sure it was entered correctly. If all else fails, you can consider filing a claim to receive a refund or replacement for your order. If you placed a prepaid order.
Yes, we do make deliveries on any day even on public holidays if a customer placed their orders on the previous day. We always aim to have the best experience and keep our customers trusting us with their purchases.
We do deliveries country wide. From Moroto to Kabale, Fort Portal To Tororo and More.
As long as we have all the products in stock, we always do our best to fulfil all our customers' deliveries.
It's not a must you should be available to sign for a delivery. Our services intend to provide convenience and thus provide all the flexibilities. For example, if a customer is not available to recieve the packages, they can always try to leave someone receive them on their behalf.